The Client Feedback Unit

CFU is a centralized complaint and compliment Unit for the Princess Margaret Hospital. This Unit acts as a clearing house for both complaints and compliments to the hospital.

Our Vision is to provide the ultimate level of Customer Service while seeking resolution for the issues and concerns of the clients of the Princess Margaret Hospital.

Our Mission is to provide comprehensive and timely resolution to complaints lodged by our clients

Clients are welcome to provide compliments or complaints regarding a hospital associate, team or area of service. Our Client Feedback Assistants are here to help you through the easy process for making your compliments or compliants.