A complaint should be made as soon as possible after the occurrence of the event. The client should provide full details of the complaintThe complaint is recorded on PHA’s standard Complaint Form.Interviews and/or meetings held; include date, who attended and who chaired the meetings.Investigation is conducted findingsProposed/approved resolutions including any remedial or corrective actions taken or to be taken.Any policy or operational changes for improvements resulting from the complaint resolution process
Complaints received more than six months after the complaint-causing event may be deemed invalid for reason of lateness and not admitted to procedure. Every effort must be made to resolve a complaint within thirty (30) days after receipt.
FOR MORE INFORMATION ON THE CLIENT FEEDBACK UNIT PLEASE CONTACT US AT:
Princess Margaret Hospital
Telephone: 322-2861 Ext. 3131
Monday – Friday
9:00 a.m. – 5:00 p.m.